If there is something you want to know which isn’t here or you want to share your happy creation, we want to hear from you by dropping us an email at hello@mywallplay.com.

Wall Play™ Product Questions

Can I get all of my Wall Play™ components to exactly match with shape and color?

Wall Play™ is not designed or intended to be a mass-produced, machine-made perfect looking product. All Wall Play™ styles are handmade and most are produced using a combination of materials that are supposed to resemble natural unpolished stone. Natural stone is never perfect. Each component is individually hand finished and the color of each can slightly vary from the next. Spots, pitting, textural differences, uneven edges, and offset screws (to name a few), tell a story of being desirably handmade and not a molded plastic perfect item. Do not expect all pieces to be exact with color and shape and each will not be exactly round or square.

How do I care for my Wall Play™?

Simple cleaning with a feather duster, dry cloth, or compressed air will suffice. Liquid chemical cleaners are not recommended.

How can I utilize Wall Play™ quickly without putting holes in my walls?

All styles can be utilized on almost any surface. Feature your Wall Play™ artwork on a natural wood board plank that can be easily leaned and moved to any location or hung on your wall. Explore the possibilities at your local lumberyard, hardware and art supply store. A variety of sizes, finishes and colors are always offered.

Is there any surface prep before installing Wall Play™?

There is no special preparation before installing Wall Play™. The background color and texture will become part of your art installation. Make sure that your background is what you want before installing.

What if my substrate is less than 1” thick?

The screw can be reduced in length by using handheld wire cutters. Please note that once the screw is cut, it will reduce the amount of screw threading that is used to stabilize and secure the item into the substrate.

Account Questions

What is the value of having an account?
  • More easily track the status of an order
  • View past orders
  • Save items in your shopping cart so that you can finalize and purchase at a later date
  • Securely store payment methods
How do I create an account?

Welcome to MyWallPlay.com. To create an account, go to ACCOUNT in the navigation and then click Create Account.

Help! I forgot my username and/ or password.

You can reset your password using THIS FORM. A link to choose a new one will be generated and emailed to you.


We’re happy that you are interested in selling our brand. Please fill out this form to get the wholesale process started.

Ordering & Shipping Questions

Products are packed and shipped from Chicago, Illinois, USA

How do I place an order?

To browse all styles, click on The Collection at the top of the webpage. You can click on the individual product for more details. To place an item your shopping cart, click the “Add To Cart” button. If you know which item you would like, enter the item number or product name in the search box at the top of the page and click go! To check out and submit your order, you will need to be logged into your account. If you don’t have an account, you can create one!

I am having difficulty placing my order. What do I do?

Send us an email with your telephone number at hello@mywallplay.com. We will contact you.

Can I cancel or change my order after it’s been placed?

If you make an error and want to cancel or change your order after submitting, please immediately email us including your telephone number at hello@mywallplay.com. If your order hasn't been processed, we may be able to correct it. However, if your order has shipped, we will be unable to cancel or modify your order. You will be responsible for the product cost and all transportation costs.

When will my order ship and what is the shipping cost?

All orders will be immediately processed and in-stock merchandise will be shipped within the same day to three business days. Note that our work week is Monday through Thursday. Orders received on Friday through Monday or on holidays will be processed the next work business day. Shipping costs are calculated by UPS and we forward that cost to you. Shipping fees will not be refunded.

  • Standard Shipping – UPS Ground delivery within the U.S. is typically within 4-9 business days for continental US (UPS Ground does not deliver to PO boxes).
  • Expedited Shipping – UPS delivery within the U.S. is typically within 2-5 business days depending on the type of expedited service. This service cost more because of the urgency.
  • International Shipping – International delivery typically occurs within 3-4 weeks of a package being shipped, depending on the type of transportation service. It does not include any custom charges you may encounter.
Can you ship to a P.O. Box?

No. Shipping to a post office box is not available.

Do international orders have to pay customs, duties, and taxes?

International orders may be subject to customs duties/ fees, which we have no control over. Please check with your local customs or postal authority for more specific information about these fees. Customer is responsible for all fees.

How do I pay for my order?

My Wall Play accepts Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, PayPal, and Shop Pay. We verify credit card billing and account information at the time of checkout. The processing of your order may be delayed if we cannot verify the "bill to” information, or if the information does not match the address information on file. You will be charged at the moment of purchase.

Can I purchase samples?

No. We do not sell samples. Each item has a minimum order quantity.


Look for an email from hello@mywallplay.com for confirmation of your order. It will also have a link back to your order for updates. Be sure to check your SPAM folder.

Will I be able to track my packages after it has shipped?

Yes, your shipment tracking number is contained in the Shipment Confirmation Email that you will receive once your order leaves our warehouse. The tracking number is a clickable link, and it takes you to the website of the shipping company (UPS), where you can follow the status of your package.


My Wall Play runs on the Shopify platform which is trusted by over thousands of online stores and is a world leader in ecommerce solutions. We use Shopify’s payment systems which are best in class industry standards. Shopify uses 256-bit encrypted SSL certificates and is fully Payment Card Industry (PCI) compliant. Shopify store owners never get to see customer’s credit card information, PayPal authentication token etc. When you are on the My Wall Play website, you will notice a lock symbol in your browser's address bar and the prefix will switch from "http:" to "https:" indicating that you are in a secure environment.

Return and Claim Questions

Is there a warranty?

We only offer a warranty on defective or incorrect products shipped. We will not accept returns or refund items that are ordered by mistake or change of heart. Each Wall Play™ component is individually handmade and we try to not have each piece match with shape or color. Each will not be exactly round or square. The color of each can slightly vary from the next. Spots, pitting, textural differences, uneven edges, and offset screws (to name a few), tell a story of being desirably handmade and are not defects.

Do you accept returns?

We will not accept returns or refund items that are ordered by mistake or change of heart. We do not accept returns without approval and an approved return merchandise authorization (RMA). All approved returns will only be accepted when item(s) are packed in their original carton and original packaging. Shipping fees will not be refunded. Items with cut or broken screws cannot be returned.

I received the wrong item. What should I do?

We are sorry! We try hard to get it right the first time, but we are human. First, check your packing list to confirm that you didn't order the item in question. Within five (5) days of receipt, email and provide photos of the incorrect item that you received, your web order number, and telephone number to hello@mywallplay.com. We will contact you.

My order arrived damaged. What should I do?

Shipping Damage: If the package appears damaged upon arrival, check the contents for product damage first before contacting us. Wall Play™ is very durable and often is not damaged even if the shipping carton is damaged. If the product is damaged, please save all cartons and packing material for possible inspection. Within five (5) days of receipt, email and provide photos of different views of all cartons + packing + product damage, web order number, your telephone number, and problem to hello@mywallplay.com. We will contact you.

Product Damage: We work hard to make sure that your product arrives safely, but sometimes accidents happen. If the product is damaged, please save all cartons and packing material for possible inspection. Within five (5) days of receipt, email and provide photos of different views of all cartons + packing + product damage, web order number, your telephone number, and problem to hello@mywallplay.com. We will contact you.

There is a manufacturing flaw. What should I do?

We try hard to control the quality of every handmade piece. Sometimes a mistake happens. Within five (5) days of receipt, email and provide photos of different views of the problem, web order number, your telephone number, and problem to hello@mywallplay.com. We will contact you.

Other Questions

What is your privacy policy?

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mywallplay.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@mywallplay.com or by mail using the details provided below:

[Re: Privacy Compliance Officer]
1300 S. Kostner Ave
Chicago, Illinois 60623
United States


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